B2B Return & Resolution Policy
Last updated: August 8, 2026
OUOOO serves wholesale and professional buyers. B2B products may be sourced, packed, customized, or produced for a specific order, so returns are handled differently from consumer retail returns. The quotation, approved sample, written specification, and order confirmation for a transaction take priority where they contain specific after-sales terms.
Check goods promptly
Inspect cartons, quantities, variants, and product condition as soon as the shipment arrives. Report visible damage, shortages, incorrect items, or material quality concerns within 7 calendar days of delivery unless the written order terms specify another period.
Include:
- Product reference and order or quotation reference.
- Quantity received and quantity affected.
- Photos of the outer carton, shipping label, inner packaging, and affected products.
- Clear close-up photos or video showing the issue.
- A short description of the requested resolution.
Issues eligible for review
We will review claims involving:
- Products materially different from the approved sample or written specification.
- Incorrect product, color, or variant supplied.
- Verified shortages.
- Significant manufacturing defects beyond agreed tolerances.
- Transit damage where the applicable shipping arrangement makes a claim possible.
Depending on the facts, an agreed resolution may include replacement, rework, replenishment, credit, partial refund, or refund. No remedy is automatic until the evidence, responsibility, and practical solution have been reviewed.
Items generally not returnable
- Customized, private-label, made-to-order, or specially sourced goods that match the approved sample or specification.
- Goods affected by change of mind, slow sales, market preference, or an incorrect specification supplied or approved by the buyer.
- Products that have been used, altered, repacked, relabeled, damaged after delivery, or cannot be resold.
- Reasonable variations in natural grain, stone pattern, handmade details, plating tone, or batch color that fall within the approved standard.
- Claims submitted after the agreed inspection period without evidence of a hidden defect.
Samples and bulk orders
For large or specification-sensitive orders, we strongly recommend approving a physical sample before bulk production. Approval confirms the expected material, construction, color, dimensions, packaging, and workmanship standard.
Return authorization and shipping
Do not return goods without written authorization and a confirmed return address. Unauthorized returns may be rejected. Responsibility for return freight, duties, and related costs depends on the cause of the issue and the agreed shipping terms. Keep the products and packaging available while a claim is being reviewed.
Contact us
Send an after-sales request to intl@ouooo.com or use the contact page. We will confirm the information required and the next step in writing.
